Browser and Internet

Is the information I provide to Ecliptic protected?
We don't sell to, share with or divulge any of your personal information (including your email address) to other companies. In fact, the personal information you submit to us by using our order form is exclusively used to register your rights to use the purchased images.

Which browsers are compatible with this site?
We prefer to use pure HTML for our site, the only Javascript is used on the order form and for a very small script (jump menu) on the homepage. So our site should work with any browser that conforms to standard HTML. We tested it on Macintosh with Camino 0.7, Internet Explorer 5.2 and Safari.

Does my browser need to accept cookies?
No. Our shopping experience is not very fancy as of yet which means you will have to type the product code into the order form. This way we do not have to rely on cookies to store shopping cart data as it is common with other sites.

Do I need to be able to make a secure connection to your site?
You do not need to have a secure connection if you are only searching for images on our site, but when you go to checkout and pay with your credit card you will need a secure connection and your information will be protected. The payment for our images is managed by Paypal. See Paypal for more information about their secure transactions.

Licensing

What does «royalty-free» mean?
Royalty-free means the images you purchase are yours to use whenever you want, for as many projects as you want. No usage fees or additional charges are applied. But remember for any publication the image must be marked as «© by www.ecliptic.ch».
You are not allowed to resell the images or to alter or manipulate them. You may not use Ecliptic images on any product where the image itself becomes the primary aspect of the product for resale (for instance, if an image is used on a coffee cup to sell that coffee cup, on a T-shirt to sell that T-shirt, etc.).

How does your licensing work?
Please read our license agreement for details on product licenses. If you have questions, email Ecliptic directly.

Can I have exclusive rights on an image?
It is possible to give you exclusive usage and publishing rights for your region or worldwide and for a defined time, but this depends on the royalty-free sales status of the image in question. You will need to contact us in any case since exclusive rights carry additional charges.

Purchasing images

Do I need to register to purchase?
You do not have to be a member of our service, so you do not register with us using password and username. But you will need to register with Paypal in order to use their service to pay for our images.

Is it safe to use my credit card to pay for your images?
Yes it is, because all of our credit card transactions are handled by Paypal, one of the best known and experienced payment service providers on the web that uses state-of-the-art encryption technologies to secure your transactions.

How do I determine image prices?
We have fixed image pricing, you will find it on the detail page of each image.

Using digital images

Your image has some text on it but it's not in English, can you change the language?
You can choose on the order form which language you need, if there is already text included in the desired image we will change it free of charge to English, Spanish or German.

Why are images in RGB format instead of CMYK?
Images from Ecliptic are intended to be as versatile as possible. We simply believe it’s best that our customers determine exactly how images are converted to CMYK. When an RGB image is converted to CMYK, several parameters must be considered, including paper stock, four-colour film output device, layout software programs used, types of inks used and special effects, etc. which, we feel, are decisions best left to the designer.

How large can I print your digital images?
Generally, our images can be enlarged to 130% of their original image size without diminishing their high quality. Since it's critical that you determine the resolution necessary for the output device, we recommend that you consult your printer or service bureau to find out the specific capabilities of the device to be used.

How do I achieve optimal results producing four-colour?
In order to create a quality four-colour separation, there are several steps you'll need to take, including determining the image resolution, calibrating your system, selecting the right service bureau and checking your files. It's always a good idea to discuss the details of your publication with a representative at your commercial printer before you create the final film output. It's also a good idea to produce a high-end colour print like Iris to make sure you are happy with the colour before going to film.

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